Returns & refunds
A personalised book should arrive with care. Here is how we plan to help if something is wrong.
Draft for launch · Updated 5 October 2026. Business details and final policies are being confirmed before orders open.
Books made especially for your family
Our books are printed with your chosen names, characters and dedication. Please check every page of your preview before confirming an order.
Because a book is personalised, change-of-mind returns may be excluded where local law permits. This never removes your rights if a book is faulty, damaged or different from what was agreed.
Changing or cancelling an order
Contact us as soon as you notice a spelling mistake, wish to change a choice or need to cancel. If printing has not started, we will check whether the change or cancellation is possible and confirm it with you.
Once printing starts, we may be unable to change a personalised book. Any cancellation rights that apply under your local law still apply.
A damaged, faulty or incorrect book
Tell us what went wrong and include your order reference if you have it. Clear photographs can help us investigate, but contact us even if you cannot provide them.
We will explain the appropriate replacement, repair or refund options in line with your consumer rights. Do not return a book until we provide return instructions; we will explain any postage arrangements at that point.
How refunds are handled
When a refund is due, we will confirm the amount, any delivery costs covered and the expected processing time. Refunds will go back to the original payment method where possible, within the time required by applicable law.
This policy does not limit any statutory consumer rights. Final operational details are being confirmed.